Patient Communication Software Update!
We recently started working with a patient communications company that has expanded our ability to communicate with our patients electronically. We wanted to bring you up to speed on the new ways that you are able to make contact with us and schedule appointments.
Scheduling Appointments – Online!
Do you go over your to-do list in your head at the end of the day? Now it’s easier than ever to cross off that “Schedule Eye Exam” task… On the top of our webpage, there is a “Request Appointment” link that will take you to a separate window to schedule an appointment with one of our doctors. First select the appointment type – the only choice here is if you’d like a contact lens exam in addition to a regular eye exam, or just a regular eye exam for a non-contact lens wearer.
Are you looking to schedule another type of appointment? In this case, please call 360-647-2020 so we can properly assess the immediacy of your visit. You can also text this number (see below)!
Then you’ll select the doctor (or provider) you would like to see. This is the best part – it will show a calendar of that doctor’s available times for the next six months. Select a date and time that would work in your schedule. Fill in your information and submit your request. We will review your request as soon as possible. If the appointment time is still available, we will confirm your appointment and you will receive an email saying YES we will see you at this time. If that appointment time does not work for whatever reason we will let you know that we will need to find another time by email (this rarely happens). Give it a try! It’s so easy!
If you’ve provided us with an email address and/or phone number that can receive text messages you will receive reminders of upcoming appointments through these channels. Let us know that you can make it by following the confirmation instructions provided. If you cannot- an email or text response is a great way to let us know. If you don’t like this style of communication and would like us to send you postcards for your yearly eye exam and give you a call to remind you of an upcoming appointment it is easy to opt-out of these types of communications, please follow the directions in the text or email to opt-out.
We love and appreciate feedback. If we have your email address, after your visit you will receive a request for a short survey. Please feel free to add comments- it’s very helpful for us to know how we can better serve you! Being a small, independently owned office we appreciate that we can make local decisions that best fit our patient’s needs. Let us know what they are by responding to a survey.
Texting is an easy, quick, any time of day way to send us a question or concern. You can text our general phone number: 360-647-2020 and we will respond to you as quickly as possible. We also might reach out with glasses arrival information, insurance information and more using this media. Texting is not a secure messaging platform and could be viewed by third parties. Before sending any confidential HIPAA protected information we will ask for your consent. Let us know if you would like to opt-out of this communication method.
As technology has brought us more options to communicate we want to use these to reach our patients, and remain respectful of their wishes. If you have any feedback feel free to give us a call (360-647-2020), send us a text (360-647-2020) or an email (email@example.com)! We’d love to hear from you any way!